Refund & Returns Policy

1. Introduction

At Alles4party, we want you to enjoy your shopping experience with us. This Refunds & Returns Policy explains how you can return products, request refunds, and what conditions apply. We comply with German and EU consumer protection laws, including your right of withdrawal for online purchases.

2. Right of Withdrawal (EU Consumers)

  • You have the right to cancel your order within 14 days of receiving your goods without providing a reason.
  • To exercise this right, you must notify us in writing by email at info@alles4party.com before the 14-day period ends.
  • You must return the products to us within 14 days of notifying us.

3. Conditions for Returns

To be eligible for a return, items must:

  • Be unused, unopened, and in their original packaging.
  • Include all original accessories, manuals, and tags (if applicable).
  • Be returned in a resalable condition.

The following items are non-returnable and non-refundable:

  • Personalized, custom-made, or special-order products.
  • Perishable products (e.g., food, fresh flowers, consumables).
  • Products that have been opened, used, or damaged by the customer.
  • Digital products, downloadable content, or gift cards (once delivered electronically).

4. How to Initiate a Return

  1. Contact us at info@alles4party.com with your:
    • Order number
    • Product(s) you wish to return
    • Reason for return
  2. We will provide you with return instructions and the return address.
  3. Package the product securely to avoid damage in transit.
  4. Send the product back within the specified timeframe.

5. Return Shipping Costs

  • Customers are responsible for paying the return shipping costs, unless the item was defective, damaged, or sent in error.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refunds

  • Once we receive and inspect your returned item, we will notify you by email.
  • If approved, refunds will be processed within 14 days to your original payment method.
  • Refunds will cover the full purchase price of the product(s) returned.
  • Original shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

8. Faulty or Incorrect Products

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately at info@alles4party.com with photos of the product.
  • We will arrange a replacement or refund at no extra cost to you.

9. Customer Support

If you have any questions regarding returns, refunds, or your order, please contact us:

📧 Email: info@alles4party.com
đź“Ť Address: Schwetzinger Str. 3, 69190 Walldorf, Germany

10. Updates to This Policy

We may update this Refunds & Returns Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.